REFUND POLICY

Welcome to ExpressJesus.com, operated by Sierva Amada Co. (“Company,” “we,” “our,” or “us”). We value your trust and want you to be satisfied with your purchase. This Refund Policy explains how refunds, returns, and exchanges are handled for purchases made through ExpressJesus.com. 

If you have any questions regarding this policy, please contact us at: 

Email: ExpressJesus1@gmail.com 

 

1. Returns & Refund Eligibility 

We accept return and refund requests for eligible items within 14 days of delivery. 

To qualify for a return or refund: 

• The item must be unused and in its original condition 

• The item must be returned in its original packaging when applicable 

• Proof of purchase or order confirmation may be required 

We reserve the right to deny returns that do not meet these conditions. 

 

2. Non-Refundable Items 

The following items are generally non-refundable unless they arrive damaged or defective: 

• Digital downloads 

• Personalized or custom-made products 

• Gift cards 

• Clearance or final sale items 

• Used or damaged items caused by customer misuse 

 

3. Damaged or Incorrect Orders 

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery at ExpressJesus1@gmail.com. 

Please include: 

• Your order number 

• A description of the issue 

• Photos of the item and packaging if applicable 

We will review the issue and, if approved, offer a replacement, store credit, or refund. 

 

4. Return Shipping 

Customers are responsible for return shipping costs unless: 

• The item was defective 

• The wrong item was sent 

• The product arrived damaged 

We recommend using a trackable shipping service, as we are not responsible for lost return packages. 

 

5. Refund Processing 

Once your return is received and inspected, we will notify you regarding the approval or denial of your refund. 

Approved refunds will be processed to the original payment method within 5–10 business days, depending on your payment provider or bank. 

Shipping charges are non-refundable unless the return is due to our error. 

 

6. Exchanges 

We may offer exchanges for defective or damaged items when available. Please contact us at ExpressJesus1@gmail.com for assistance. 

 

7. Cancellations 

Orders may only be canceled before they are processed or shipped. Once an order has been shipped, it cannot be canceled and must follow the return process outlined above. 

 

8. Contact Information 

If you have any questions about this Refund Policy, please contact: 

Sierva Amada Co. 
Website: ExpressJesus.com 
Email: ExpressJesus1@gmail.com